Your contract is with Destination Edinburgh Apartments Ltd. (DEA for the purpose of these Terms & Conditions), Destination Edinburgh Apartments, (c/o Ravenstone Property), 32 Rodney Street, Edinburgh, EH7 4DX, a company registered in Scotland, and complying with the laws of Scotland. If you wish to book via telephone or the Internet we will assume you have read and accepted these Terms & Conditions.
Bookings
It will be understood the lead person (person who dealt with a member of DEA staff is arranging the Apartment stay) has authorisation from all members of his/her group to act on their behalf, and that lead person will be held responsible for collecting and paying the full amount for the Apartments. In the event one or more members of his/her group do not pay, he/she will be held liable. This person must be over 18 years of age. It will also be understood the lead person has informed his/her group of the Terms & Conditions and they accept them.
We expect all clients to act and behave in a courteous manner to all other residents of the apartments.
You are liable for any damage caused by you and your group. The lead member will be held responsible and liable to pay compensation for any damage caused to the Apartment of block premises, or equipment within the Apartments. You will be informed of any clothing/equipment requirements prior to your arrival and DEA would expect you to follow recommendations. We also expect you to use any safety equipment as instructed.
Drugs are strictly forbidden and the apartments are non smoking unless otherwise indicated.
We make every effort to make sure the Apartments are in a safe and suitable condition. Please advise immediately if any problems.
Payment
A booking is not confirmed, until we receive a Deposit of 25%. This can be paid by either cheque or credit card. Credit card payments incur an extra 2.5% charge & Debit Cards have an additional £1.00 charge, per transaction. Cheques ( Sterling ) should be made payable to Destination Edinburgh Apartments Ltd. The deposit is non-refundable. The balance must be paid at least 4 weeks prior to arrival. Any bookings made within the 4-week period must be paid for in full at the time of booking. Any changes to the booking may incur extra costs.
Please note if numbers drop you are still liable for the minimum amount of the Apartment rate.
We will also require a credit card to cover any additions on your stay or any damage that is caused by the group.
Cancellation by Client
In the event of cancellation by you, Glory Days / DEA will retain all payments to date and will be entitled to recover, if not already paid, the following balance of total cost:
- More than 4 weeks before arrival date 25% Deposit will be retained.
- Less than 4 weeks before arrival date 100% Total cost (minimum rate per Apartment) will be retained.
Cancellation by Glory Days / Destination Edinburgh Apartments
We strongly recommend you take out insurance to cover all eventualities.
This is a very unlikely situation & DEA will only cancel if, for unforeseen reasons, which are beyond are beyond our control:
- Apartment becomes unavailable for any unforeseen reason
- we cannot re-locate you to another Hotel/Apartment
- we discover by carrying out the booking our reputation may be damaged
Under these circumstances we will make a Full refund.
Packages Which Include Flights
Any flights we arrange for you will be booked with ATOL holders and flight bookings will be subject to their conditions. When we have booked a flight we will issue you with an ATOL receipt confirming the money for the flight is held by us on behalf of an ATOL holder. A contract will exist between you and that ATOL holder once they issue a confirmation invoice, which we shall send to you as soon as we receive it. All other arrangements offered by us are provided under a separate contract from the flight arrangements and will be separately invoiced. Your payment for the flights is protected by the ATOL license. Payment for your flights is required in full at time of booking.
Cancellation or Alteration by You
You may alter your booking if you wish and we will do our best to accommodate you. However, any costs incurred in the alteration will be passed on to you, along with any additional costs depending on the alteration. You may also cancel at any time but any cancellation will be subject to the same conditions previously stated, apart from flights. Depending on the airline, flights may not be refundable under any circumstances.
The same applies to any tickets purchased on your behalf as part of your package.
Cancellation by DEA
We reserve the right to cancel if payment is not received by the required date.
We reserve the right to cancel owing to Low Booking. (If your numbers drop making the package uneconomical/impractical)
We reserve the right to cancel owing to Force Majeure (includes war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, unforeseen operational decisions of air carriers such as changes of schedule, or any unforeseeable or unavoidable events beyond the Company's control.)
DEA will never cancel a package within 30 days of the event except for reasons of Force Majeure. If we cancel before that period we will endeavor to arrange another package, the price difference payable/refundable as appropriate. Alternatively a full refund will be made.
What Happens Next?
Once all the formalities have been dealt with and full payment has been received, you will be sent a Confirmation Letter which contains all the relevant information you will need for your stay.
It will be the lead person's responsibility to read through the information and notify DEA immediately if there is a query with the booking. We do not accept responsibility if you delay more than 7 days before notifying us. It will also be the responsibility of the lead person to notify the other members of his group.
Data Protection
Occasionally DEA may wish to access any information you provide when you make a booking, such as your name and address, for marketing purposes such as sending you latest offers. If you do not wish to receive these communications please write to the address at the top of the page. These offers will be from DEAL or related companies.
